Food & Beverage Supervisor

Company Name:
Penn National Gaming
Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation's largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.
Your daily responsibilities include:
Interacts with guests to ensure quality satisfaction.
Sets cleaning schedule and follows up to ensure that it is being performed.
Schedules work hours and keeps time records of hourly workers.
Issues written and oral instructions.
Studies and standardizes procedures to improve efficiency of subordinates.
Maintains harmony among workers and resolves grievances.
Adjusts errors and complaints.
Completes all Hollywood Casino training.
Enforces all rules and standards Hollywood Casino.
Supervisory Responsibilities
Directly supervises up to 10 employees. Carries out supervisory responsibilities in accordance with the organization''s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To be successful in this position it will require the following skill set:
Education and/or Experience Associate''s degree (A. A.) or equivalent from a two- year accredited college or technical school; equivalent combination of education and experience will be considered. Computer Skills Micros systems Microsoft Office Excel Spreadsheet software and Microsoft Office Word Processing software.
Something to leave you with:
If you''re truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It''s Good To Be PENN!"
Job ID: 2014-19441
Casino Property: Hollywood Casino Tunica
Location: US-MS-Tunica Resorts
Posted Date: 5/2/2014
Position Type: Regular Full-Time
Category: Food and Beverage

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