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Horseshoe Tunica - Casino Services Representative

Company Name:
Caesars Entertainment
Caesars Midsouth has immediate opportunities for Casino Service Representatives at Horseshoe Tunica Casino & Hotel. We are filling one (1) swing position and one (1) grave position. This position provides excellent guest service and player loyalty program-related functions for all Total Reward card members. Performs monetary transactions for all casino customers. Cashes checks, chips, coins, and coupons. Issues Jackpots to the slot department. Issues table fills and receives credits to table games. Loads or replenishes NRT machines as needed. Maintains accurate records of all transactions per gaming regulations, company/department policy, and internal controls.
Function as a general cashier or specialty banker (main, check, or chip bank) based upon business demands, ability, and experience while taking care of all Total Rewards related functions.
Possess excellent verbal and written communication skills, excellent computer skills and be proficient with the use of CMS and WINet. Excellence in applying problem-solving, critical thinking and decision-making abilities in a fast paced environment is required. Maintain the accountability of the cashiers'' cage in accordance with Sheraton internal controls, requirements of the State Gaming Commission, and internal policies and procedures. Create exciting atmosphere for guests, following all Spotlight behaviors. Make suggestions to improve Customer Service within the department. Data entry into CMS ensuring accuracy on all accounts. Assist in preparation of reports as requested. Responds professionally and calmly in all situations. Works at the counter to assist guests with information and promote the benefits of the Total Rewards Program. Maintain confidentiality of all matters regarding guests, team members, and the business operation. Assist in support of bus operations; preparation of documentation and greeting arriving buses. Must know and understand ''Title 31'' and cross train in all areas.
Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.
High School Diploma or GED required
Minimum one (1) year of experience in a customer service position, handling large amounts of cash
Must be able to read, write, speak and understand English.
Must be able to do simple math.
Must be able to stoop, bend, as well as maneuver through all areas of the department.
Must be able to work standing for long periods of time with frequent standing in one location.
Must be able to work under pressure to handle long guest lines, customer demands and complaints.
Must be able to type at least 20 wpm
Requisition Id: 814761

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