Guest services host

Company Name:
Penn National Gaming
Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation's largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.
Your daily responsibilities include:
Consistently providing excellent guest service, using sound judgment, exceptional interpersonal skills, and the ability to multi-task in hotel Operations, including, but not limited to Hotel Front Desk, Retail Gift Shop, RV Park, and Reservations
Develops and maintains positive, interactive relationships with guests, building loyalty and increased frequency with VIP guests by providing excellent guest service
Extends warm, professional greetings to guests and assigns rooms in a manner that consistently demonstrates Red Carpet Customer Service skills
Issues room keys and provides clear escort instructions to Bell Staff
Keeps records of room availability and guests'' accounts
Reviews and determines guest comp value based upon gaming performance
Makes an confirms reservations
Enters accurate information into the AS400, LMS, Micros and other computer systems
Communicates with customers about upcoing events, preferences, information about our property and directs calls to the appropriate destination
Responds to queries, solves and/or refers problems to the correct persons following through for hte guest in a professional manner at all times
Accurately computes and records retail purchase transactions
To be successful in this position it will require the following skill set:
High School Diploma or GED and one to three months related experience and/or training; equivalent combination of education and experience may be considered.
Knowledge of computer keyboard, minimum of 30 wpm
Knowledge of operating cash register for retail items.
Valid MS Gaming License
Ability to meet the demands of a fast-paced environment
Something to leave you with:
If you''re truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It''s Good To Be PENN!"
Job ID: 2014-20373
Casino Property: Hollywood Casino Tunica
Location: US-MS-Tunica Resorts
Posted Date: 6/17/2014
Position Type: Regular Full-Time
Category: Hotel Services

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