Jack Binions Steak General Manager

Company Name:
Caesars Entertainment
Caesars Entertainment has an immediate opportunity for a General Manager, Jack Binion's Steak at Horseshoe Tunica Casino & Hotel. This position, reporting to the Vice President of Food & Beverage, will oversee back of house and front of house operations, ensuring the highest level of quality and service in this fine-dining venue.
Maintains the highest level of customer satisfaction by building relationships with the guests (through table touches, greetings or warm farewells) and encourages employees to build relationships with the guests. Resolves customer complaints and/or service deficiencies by listening to the guest, responding with sincerity, and using appropriate service recovery tools. Uses tools such as Avero to analyze business trends and employee performance.
In conjunction with the VP of Food & Beverage, develops ideas to maximize revenue and/or reduce expenses, outlining goals and objectives. Responsible for cost of goods and labor expense. Responsible for driving cash revenue growth.
Making sure that the restaurant and kitchen are in compliance with the Health Department Regulations and Standards and maintain the 'A' grade. Knowledge of Health Department Rules and Regulations.
Maximizes employee morale through leading by example in demonstrating service behaviors to both guests and employees and provides the tools, guidance and support needed to enable all restaurant employees to give world class guest service.
Conducts individual performace meetings and team CIPs, EOS/SFS, and Buzz sessions and utilizes the Caesars coaching cycle in delivering both positive and corrective feedback.
Follows and enhances departmental and restaurant specific policies, procedures and sequence of service.
Additional duties as assigned by the VP, Food & Beverage.
High school diploma or equivalent required. College degree preferred.
Minimum five years' experience in high-volume, fine dining venue.Minimum three years' experience in full restaurant (FOH & BOH) restaurant leadership role (as a supervisor or manager).Proven experience in growing cash in Microsoft Word, Excel, Power Point and Outlook E-mail programs. Proficient in point of sales software (Infogenesis, Micros)Ability to effectively communicate, both verbally and written, in English.Ability to maneuver to all areas of the restaurant.Ability to stand, walk, bend, reach, grip and carry items.Ability to work a flexible schedule, including nights, weekends, and holidays.Ability to work in a smoking environment.Ability to secure a MS Gaming work permit.
Requisition Id: 836569

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