F&B Outlet Manager

Don't just work. Work Happy.
A career in gaming? At Hollywood Casino Tunica we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
The following and other duties may be assigned as necessary for multi properties in the Tunica area, including Hollywood Casino Tunica, Bally's and/or Resorts:
Responsible for supervising and managing staff in the F&B FOH department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
Responsible for staff development and training programs.
Responsible for rewards and recognition program to maximize employee engagement.
Maintain cost control methods and procedures by monitoring consistent pars and inventory.
Maintain established quality assurance procedures to ensure acceptable health department and customer service standards.\Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on assigned shift.
Exhibits a friendly and helpful and courteous manner when dealing with customers and fellow team members.
Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.
Administers the overall activities of the front of house restaurant operations and beverage operations.
Establishes and administers training programs within the assigned restaurant and lounge.
Ensures that available facilities are adequate for performance of duties by assigned personnel.
Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated.
Monitors appearance of food served and communicates deviations from standard.
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
Maintains strict confidentiality in all departmental and company matters.
To be successful in this position it will require the following skill set
Bachelor's Degree (B.A./B.S.) or equivalent from four year college or university; or four years related supervisory or managerial experience and/or training; or equivalent combination of education and experience.
Previous supervisory experience in a full service or high volume restaurant preferred.
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
Ability to write reports, business correspondence, and procedure manuals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
Must be proficient in Microsoft Outlook programs.
Excellent motivational, communication and customer service skills required.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer

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