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It Support Technician

Job Description
The IT Support Technician will be responsible for providing daily technical support of our hardware and infrastructure to internal customers for the company's enterprise software applications and support of our ERP systems and in house developed applications. This role includes providing support to all areas of the business.
ESSENTIAL FUNCTIONS
Reviews, analyzes, and troubleshoots the organization's hardware issues in the office and on the manufacturing shop floor.
Analyze and develop logical resolutions for business issues from a technical and business perspective.
Document root cause and resolutions to issues.
Provide support for our ERP system "Infor COM"
Provide maintenance and coding enhancements for our Quality, Quoting, EDI, and Shop Floor systems written in Microsoft Access and Java/HTML.
QUALIFICATIONS
EDUCATION AND EXPERIENCE
Technical Degree or equivalent experience.
Experience supporting enterprise applications.
Great customer service ability.
Capable of working with non-technical people.
Excellent communication and organization skills.
Ability to work independently.
Strong analytical and logical mindset.
Strong team and interpersonal skills to communicate effectively with internal customers.
SPECIAL SKILLS
Experience supporting applications in MS Access
Experience HTML/HTML5, JavaScript, and CSS
SQL Server (Stored Procedures, Triggers, Functions, Views)
Web Service development (XML, JSON, REST) helpful
Great documentation skills for technical and/or business documents
Relational database experience along with SQL Server.
EDI and Business Intelligence systems helpful
Precision Castparts Corp. is an equal opportunity employer committed to recruit, hire, train, and promote in all job categories without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or other status protected by applicable law.



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