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Part Time Race and Sports Clerk (Tunica)

Grade:

Become one of the stars behind the show and become part of the world?s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.


PRINCIPAL DUTIES AND RESPONSIBLITIES:



  • Write, verify, and make payments on tickets for race and sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.

  • Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.

  • Stock Race & Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.

  • Write Race and Sports tickets in an accurate and timely manner.

  • Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.

  • Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures

  • Explain wagering rules, including betting lines and odds, and procedures to guests

  • Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service.? Offer information on activities, etc., and direct guests for further information as necessary.

  • Greet guests in a positive, friendly manner, and exemplifying MGM SHOW standards

  • Create and enter player tracking cards

  • Ensure the protection of customer?s rewards and adherence to credit lines

  • Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity

  • Perform other job-related duties as requested


SUPERVISION:



  • N/A


MINIMUM REQUIREMENTS:



  • Minimum six (6) months of cash-handling experience

  • High school diploma or equivalent GED

  • Effectively communicate in English, both oral and written forms

  • At least 21 years old


PREFERRED:



  • Previous experience in race and sportsbook

  • Previous experience in a similar resort environment

  • Bilingual, with English as primary or secondary language


CERTIFICATIONS, LICENSES, REGISTRATIONS:



  • Proof of eligibility to work in the United States

  • Gaming registration as required by applicable regulatory jurisdiction(s)


KNOWLEDGE, SKILLS, AND ABILITIES:



  • Ability to work as a part of a team in a high-stress and high-volume environment

  • Ability to work in and adapt to a dynamic and frequently changing environment

  • Ability to adhere to and execute established department policies and procedures

  • Working knowledge of sports

  • Proficient cash-handling skills

  • Ability to work under pressure while being able to pay attention to details

  • Basic math skills

  • Basic computer and reservation software skills

  • Excellent customer service skills

  • Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards

  • Possess intrapersonal skills to deal effectively with all business contacts

  • Must be able to communicate effectively in English, both oral and written forms


WORKING CONDITIONS:



  • Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment

  • Moderate to high noise levels

  • Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas

  • Varied shifts, including weekends and holidays


WORK SCHEDULE/HOURS:


Flexible work schedule. Weekends, holidays, and peak business days mandatory.


 

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