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Clerk Front Desk (Tunica)

Grade:

The Front Desk Clerk is responsible to check in and check out hotel patrons in accordance with Gold Strike standards and act as information resources regarding guest inquiries.


ESSENTIAL FUNCTIONS AND TASKS



  • Check in/out hotel guests

  • Must comply with policies and procedures of the Front Desk Department

  • View and issue available Express Comps through CLEO for casino patrons

  • Enroll patrons in M Life and issue M Life card to new members

  • Answers inquiries and gives proper directions

  • Cleans and stock work area/transporting necessary supplies

  • Assist in maintaining in-house credit reports, housekeeping reports and special room assignments

  • Approve and post room charges

  • Balance clerk/cashier postings, cash, and credit transactions

  • Access patron information through Opera and CLEO, using multiple systems at once

  • Use of Microsoft outlook

  • Interacts with all other hotel departments

  • Issue safe deposit boxes ? omit, we no longer issue safe deposit boxes

  • Files all related hotel reports and paper documents

  • Adheres to all Gold Strike Standards set forth by Gold Strike and the Hotel Division


This job description in no way states or implies that these are the only duties to be performed by the employee in this position.? It is not intended to give all details or a step-by-step account of the way each procedure or task is performed.? The incumbent is expected to perform other duties necessary for the effective operation of the department.


SUPERVISORY RESPONSIBILITIES:

-None-


EDUCATION and/or EXPERIENCE:


High school diploma or equivalent and one year front desk experience, or an equivalent combination of education, training and experience. Must be at least 21 years or older.


CERTIFICATES, LICENSES, REGISTRATIONS:

-None-


KNOWLEDGE/SKILLS/ABILITIES:



  • Strong Customer Relations Skills

  • Experience in cash control

  • Excellent organizational skills

  • Ability to use computer and general office equipment

  • Professional appearance and demeanor

  • Must be able to speak and understand English


PHYSICAL DEMAND:



  • While performing the duties of this job, the employee is constantly standing, listening, using computer, telephone, and speaking.

  • Constantly using eye/hand coordination

  • Constantly, twisting, and bending/stooping.

  • Frequently walking distances of 10 to 30 ft., between various areas of the department.

  • Frequently using wrist motion, dexterity, eye-hand coordination, and writing, typing on computer keyboard.

  • Occasionally carrying, pushing, and pulling up to 10 lbs.


WORKING CONDITIONS:

Work performed indoors in a climate-controlled environment. The noise level in the work environment is usually moderate. Employee will be exposed to second hand smoke. Employee will be required to stand on carpet or tiled floors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


WORK SCHEDULE/HOURS:


Regular scheduled hours. Must be flexible if needed for occasional work outside of normal business hours.


 

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