[Close] 

CASINO OPERATIONS SHIFT MANAGER


Overview


Don t just work. Work Happy.


A career in gaming? At Penn National Gaming we think you ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


Your daily responsibilities include


ESSENTIAL DUTIES AND RESPONSIBILITIES


The following and other duties may be assigned as necessary:



  • Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall Table Games/Slots operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.


  • Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.


  • Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.


  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.


  • Responsible for the overall integrity of daily Table Games and/or Slot operations; provides oversight for the gaming floor.


  • Responsible for the accountability of the chips, cards, dice and all other gaming equipment.


  • Verifies table inventories and effectively manages table limits.


  • Works closely with Vice President/Director to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability.


  • Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers.


  • Maintains and processes all paperwork, logs, schedules, and communication pertaining to the Table Games/Slots department.


  • Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.


  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.


  • Maintains strict confidentiality in all departmental and company matters.



To be successful in this position it will require the following skill set


QUALIFICATION REQUIREMENTS


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.



  • Bachelor's degree (B. A. / B. S.) from four-year college or university; or minimum of five years of experience in a comparable Table Games Operations leadership position; or equivalent combination of education and experience.


  • Excellent skills in both written and oral communication.


  • Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Table Games operating systems.


  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.


  • Ability to write reports, business correspondence, and procedure manuals.


  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.


  • Must have extensive knowledge of all Table Games and Table Games Operations.


  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.


  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.



Something to leave you with


Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you ll enjoy a fun working environment.


Now that you have read about who we are, here is your opportunity to see what we're about!


Equal Opportunity Employer


Job ID
2018-51992


Casino Property
1st Jackpot


Position Type
Regular Full-Time


Category
Table Games





Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Subway Shift Manager -up to $15.00 + Bonus and...
Meridian, MS Pilot Flying J
Shift Manager
Ocean Springs, MS McDonald's
Daytime Shift Manager-- Must have HS Diploma/GED
Southaven, MS McDonald's
Casino Operations LEAP Associate
Bay Saint Louis, MS Penn National Gaming
Operations Manager - Asst. General Manager
Meridian, MS Raising Cane's
Shift Leader
Southaven, MS Pizza Hut