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Horseshoe Front Desk Supervisor

Serves as a leader for employees while fostering team work, employee morale, motivation and open communication. Coaches and develops employees using a consistent, approachable demeanor while clearly articulating expectations. Provides direction and support for all staff members to achieve departmental goals and objectives. Facilitates the flow of information throughout the property.
Ensures a maximum level of service and satisfaction, throughout the Hotel, is achieved and maintained. Maintains knowledge of hotel, community and special events to accurately provide guests with needed information. Analyzes service and general operations of all departments in the Hotel on a daily basis, giving feedback and offering direction, as needed. Ensures all employees are well trained with an emphasis on detail to provide service levels consistent with the premier concept. Ensures that all staff behavior and appearance are in compliance with established policies. Helps to maintain and enhance a safe, secure, and comfortable environment for guests and employees.
Inspects guest rooms to ensure the highest cleaning standards are met. Ensures all team members follow hotel policies and procedures. Expedites and oversees special requests from the Front Desk.
High School degree or equivalent (GED) required
Two years experience in the hospitality industry, in a supervisory capacity.
Excellent customer service and public relations skills required.
Strong communication, organizational, and supervisory skills required.
Computer skills: Microsoft Office (Word, Excel, Outlook), LMS
Ability to work a rotating shift with fluctuating days off is required.
Ability to communicate effectively, both verbally and in writing, in English.



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