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Application Support Analyst

Job Description
Summary
The Application Support Analyst will be responsible for providing daily application support to internal customers for the company's enterprise software applications. The role includes supervising a helpdesk technician in his daily tasks.
Essential Functions
Reviews, analyzes, and troubleshoots the organization's enterprise software applications and databases.
Analyze and develop logical resolutions for business issues from a technical and business perspective.
Document root cause and resolutions to issues.
Provide support for our ERP system "Infor COM"
Provide maintenance and coding enhancements for our Quality, MRP, and Shop Floor systems written in Java, JSP, Struts, HTML5, etc.
Assist in the support and planning of business intelligence systems.
Additional Responsibilities
Must understand and follow requirements of SXP QMS and EHS system.
Qualifications
Education and Experience
Bachelor's Degree or equivalent experience. Minimum 5 years' experience required.
Experience supporting enterprise applications.
Software development skills
Capable of working with non-technical people.
Excellent communication and organization skills.
Ability to work independently.
Strong analytical and logical mindset.
Strong team and interpersonal skills to communicate effectively with internal customers.
Great customer service ability.
Special Skills
Experience developing web-based applications
Experience HTML/HTML5, JavaScript, and CSS
SQL Server (Stored Procedures, Triggers, Functions, Views)
Web Service development (XML, JSON, REST) helpful
Great documentation skills for technical and/or business documents
Relational database experience along with SQL Server.
Cultural Fit ? PCC Values
Drive For Results
Self-Directed/Autonomous
Strategic/Tactical
Metrics Driven
Responsible
Physical Dimensions
Physical Demands ? The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to: stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
Work Environment ? The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job, the employee works in a plant environment that is not climate controlled. This is a tobacco free work environment. The noise level in the work environment is usually moderate.
Precision Castparts Corp. is an equal opportunity employer committed to recruit, hire, train, and promote in all job categories without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or other status protected by applicable law.



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