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Casino Host Specialist (Tunica)

Grade:

POSITION SUMMARY:


It is the primary responsibility of the Specialist Casino Host to assist in maintaining the property?s casino customer base while expediting processes to ensure excellent customer service and support the Executive Hosts, Casino Hosts and Marketing Hosts in servicing the Player Development Department?s High-End customers.


ESSENTIAL FUNCTIONS AND TASKS



  • Evaluate customers? casino activity to provide corresponding incentives and may have authorization to prove minimum amount of allowance (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts).

  • Ensure customers from assigned regions are greeted upon check-in & check-out, and provides personalized service throughout their stay to the satisfaction of the customer. Verifies pre-arrival itinerary i.e., Room, Limo, Credit & Room Service Amenities.

  • Process customers? reservations by using CSI, OPERA & PATRON management systems.

  • Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies.

  • Resolve customer disputes and complaints to the satisfaction of the customer and the company.

  • Answers and facilitates all necessary casino marketing calls.

  • Assists with administrative duties for the Host department.

  • Organizes and ensures that all player cards are prepared for daily arrivals.

  • Use of database to create players information.

  • Assumes additional responsibilities on an as needed basis.

  • Assist with Host reservations and residual phone calls.


This job description in no way states or implies that these are the only duties to be performed by the employee in this position.? It is not intended to give all details or a step-by-step account of the way each procedure or task is performed.? The incumbent is expected to perform other duties necessary for the effective operation of the department.


SUPERVISORY RESPONSIBILITIES:

-None-


EDUCATION and/or EXPERIENCE:


High school diploma or equivalent and one to three years of customer service, marketing, or an equivalent combination of education, training and experience. A college degree with emphasis in marketing or business administration is preferred. Prior Casino experience is preferred.


CERTIFICATES, LICENSES, REGISTRATIONS:

Mississippi Gaming Permit


KNOWLEDGE/SKILLS/ABILITIES:



  • Excellent verbal, written and communication skills.

  • Excellent Computer skills to include Microsoft Word, Access, and Excel.

  • Strong organizational, leadership and analytical skills required.

  • Ability to operate multiple computer systems.?

  • Excellent public relations and customer service skills.

  • Must have good phone etiquette.

  • Ability to use good judgment in decision-making.

  • Must understand company?s complimentary policy


PHYSICAL DEMAND:



  • While performing the duties of this job, the employee is constantly sitting, listening, using computer, telephone, and speaking.

  • Frequently walking distances of 10 to 30 ft., between various areas of the Department. Occasionally walking distances up to 1000 ft.

  • Frequently using wrist motion, dexterity, eye-hand coordination, and writing, typing on computer keyboard.

  • Occasionally carrying, pushing, pulling documents up to 10 lbs.


WORKING CONDITIONS:

Work performed indoors, in climate controlled environment. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


WORK SCHEDULE/HOURS:


Regular scheduled hours. Must be flexible if needed for occasional work outside of normal business


 

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