Roadhouse Table Games Dealer/Supv DR

UMMARY: When acting as a floorperson, responsible for compliance with approved procedures, as well as, training, supervising and monitoring the performance of dealers to ensure smooth and efficient gaming during shift.
When acting as a dealer, responsible for dealing a game in a proficient manner while maintaining a courteous and friendly manner. These are Candidate Identified positions.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Specifically supervise the operation of an assigned number of tables.
Ensure fills/credits are handled according to policy.
Promote positive guest relations.
Assist in answering questions or resolving disputes.
Exhibit knowledge of all appropriate state and company controls, policies, and procedures.
Promote the following within the department and among all associates:
Create an atmosphere of fun for all casino guests.
Encourage mutual respect, dignity, and integrity with all associates by setting a positive example at all times.
Instill an atmosphere that encourages associates to share ideas, discuss concerns and resolve disputes.
Retain associates through personal involvement in associate training and development.
Protect and control the game.
Conduct the game according to company policies and procedures and applicable gaming regulations, handling guest transactions and notifying Supervisor of any irregularities.
Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner.
Promote outstanding guest relations.
Support and maintain Horseshoe courtesy guidelines.
Perform other duties as assigned.
ADDITIONAL DUTIES\JOB DIMENSIONS: Attendance, which may be modified by Tunica Roadhouse from time to time, is an essential function of the job and is required to successfully perform in this position. Employees with irregular attendance will be subject to Tunica Roadhouse disciplinary action procedures up to and including termination of employment.
Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property.
Upon employment, all employees are required to fully comply with Tunica Roadhouse policies and procedures for the safe and efficient operation of company facilities. Employees who violate company policies and procedures are subject to disciplinary action up to and including termination of employment.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Thorough knowledge of game supervision and casino rules, procedures, and regulations
Licensed as a Dealer.
Employed as Dealer for an adequate length of time to gain proficiency.
Must be able to read, write, speak and understand English.
Must be able to work at a fast pace and in stressful situations.
Must be able to respond to visual and aural cues.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and
respond to questions from groups of managers, clients, customers, and the general public.

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