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Executive Host (Tunica)

Grade:

POSITION SUMMARY:

Develop a strong table games and slots customer base and to generate revenue for the Casino by identifying new customers and servicing existing players.


ESSENTIAL FUNCTIONS AND TASKS

  • Develop and implement Marketing strategies including marketing trips and events to enhance customer base.
  • Participate in special events as required.
  • Develop new and dormant customers for the property, which includes telemarketing and direct mail.
  • Understanding of company?s complimentary policy.
  • Understanding of Central Credit Reports and be able to make Credit decisions.
  • Assist in coordinating and negotiating collections, airfares, settlements or allowances.
  • Walking the casino floor in order to identify new customers and provide customer service to existing players
  • Telemarketing to new and existing customers.
  • Follow-up all player contact with pre-coded correspondence and letters.
  • Maintaining a working relationship with Pit and Slot Personnel and VIP services.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position.? It is not intended to give all details or a step-by-step account of the way each procedure or task is performed.? The incumbent is expected to perform other duties necessary for the effective operation of the department.


SUPERVISORY RESPONSIBILITIES:

-None-


EDUCATION and/or EXPERIENCE:

Bachelor?s degree and six of casino experience required or an equivalent combination of education, training and experience. Must be 21 years of age or older to work on casino floor.


CERTIFICATES, LICENSES, REGISTRATIONS:

Mississippi Gaming Permit


KNOWLEDGE/SKILLS/ABILITIES:

  • Familiar with all aspects of customer?s plays in order to evaluate complimentary potential for those individuals.
  • Knowledgeable with Company parameters regarding complimentaries and departmental policies and procedures.
  • Must possess excellent communication skills? (verbal and written) and the ability to interact effectively at all levels of the organization and with guests.
  • Excellent organization and multi-tasking skills and very detail oriented.
  • Highly proficient in MS Office Application including Word, Excel and Outlook
  • Properly manages highly confidential information.
  • Excellent public relations skills and phone etiquette.

PHYSICAL DEMAND:

  • While performing the duties of this job, the employee is constantly standing, listening, using computer, telephone, and speaking.
  • Frequently walking distances up to 1000 ft., between departments and on casino floor.
  • Frequently using wrist motion, dexterity, eye-hand coordination, and writing, typing on computer keyboard.
  • Occasionally carrying, pushing, pulling documents up to 10 lbs.

WORKING CONDITIONS:

Work performed indoors, in climate controlled environment. Employee may be exposed to secondhand smoke. The noise level in the work environment is usually loud. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


WORK SCHEDULE/HOURS:

Regular scheduled hours. Must be flexible with all 3 shifts and no set days off.


 

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